Refund & Cancellation Policy

This policy applies to voluntary support payments made to Metrojournal Online LLP through metrojournalonline.com (UPI or our payment partner).

Support payments

Support payments are voluntary contributions towards running Metro Journal. They do not buy any product, subscription or service, and reading the website stays free. Support payments are not donations and are not eligible for any income-tax deduction.

Refunds

If you paid by mistake, paid the wrong amount, or were charged twice, write to us within 7 days of the payment with the transaction ID, date and amount.
After checking with our bank or payment partner, the eligible amount will be refunded to the same account or UPI ID within 7–10 working days.
Apart from these cases, support payments are not refundable.

Cancellation

There are no recurring or automatic payments. Each payment is one-time, so there is nothing to cancel. If a payment fails but money is deducted, banks usually return it automatically within 5–7 working days; contact us if it does not arrive.

Contact

Metrojournal Online LLP, 1st Floor, Saroja Arcade, Wayanad Road, Opp. HP Petrol Pump, East Nadakkave, Kozhikode – 673006, Kerala
Email: metrojournalonline@gmail.com · Phone: +91 9645 586 586